Our staff of professionals is trained in everything from the latest medical care and therapies to healthy and delicious meal preparation. Yet we make room for compassionate connection with residents to take precedence over the necessities of our job descriptions.
We are skilled professionals, yes. And we are here to connect with you in the spontaneous moments that make your life (and ours) more meaningful.
Community Relations Director: Marvalyn Zix
Marvalyn has an Associate's degree in Health Information Management from Cincinnati State Technical and Community College, as well as training in customer service, quality management, sales and risk management. She has served in the senior living environment, expertly matching seniors and their families with personalized living and care options, for more than 20 years.
"We grew up learning to have servant hearts, and working with seniors is a heartfelt way for me to express that. I want folks to feel a connection, to feel understood and to know that I truly hear them when they're sharing ideas and experiences. I am genuinely here to help in any way I can." Marvalyn was born in Wilmington, Ohio, grew up in Goshen, Ohio and has family in the Cincinnati area.
Move-in Coordinator: Alexandra Eilers
Alexandra has a Bachelor's degree in Communications from Northern Kentucky University and graduated Cum Laude in 2016. She has spent most of her working career serving seniors, beginning as a Life Enrichment Coordinator.
"I've always wanted to work in a career that felt fulfilling. Relationships are so important at every stage of life and I am thrilled when I am able to create a friendship and bond with one of our residents. I approach every resident and family member with good cheer, optimism and empathy, because you never know what people are going through. I am here to do everything in my power to help." Alexandra's mom, Patty, is the Business Office Manager at North Bend and Alexandra has one sister, Ashley, whom she calls her best friend and role model.
Activities Director: Robin Hoffman
Robin has a Bachelor's of Science in Recreational Therapy from Eastern Kentucky University and has worked with seniors for more than 20 years.
"North Bend is filled with laughter, smiles and great stories our residents tell. I am here for these reasons, as well as our BBET behavioral therapy program for memory care and our wonderful team. We believe in making eye contact with our residents, smiling and listening. Simple, but so important and worthwhile. I recently watched a 102-year-old resident FaceTime with her daughter, and to see the amazement on her face was really something special." Robin and her husband, Fred have been married for 12 years.
Maintenance Director: Steven Doth, Jr.
Steven was born and raised in Cincinnati and has an extensive background in the construction and repair fields. He has participated in multiple on-site safety and OSHA Training courses over five years in maintenance.
"I am so humbled by the residents, who I consider family. I am here to do whatever I can to make them satisfied and happy. One of my resident's moving companies broke an old, but cherished dresser recently. I just so happened to know a virtually identical granite piece I could recycle and retrofit to make the repair. The piece and the personal attention was priceless to her, and her reaction was priceless to me. I believe this type of thing is what I was made to do." Steven's family is his life, including his wife and blended family of five wonderful kids.
Business Officer Manager: Patricia Eilers
Patricia was born and raised in Cheviot, a small town just west of Cincinnati. She was promoted to Business Office Manager with another community more than five years ago and feels it is her calling.
"The decision to come to Traditions was an easy one. I feel our Memory Care program is the best in the country and I enjoy working with seniors and love to hear their stories. I have an open-door policy for team members and residents, including one of my residents who often came to my office to sit and talk. She would arrive very anxious, but leave calmer and able to continue her day with less anxiety and more clarity. I enjoyed talking with her and hopefully easing her mind, and I always appreciate the knowledge and wisdom residents have to share." Patricia has two grown children whom she loves to spend time with, as well as two grand dogs she adores.